Refund Policy

Last updated: 1 January 2025

We stand behind the quality of our services. This policy explains when refunds are available, when they are not, and how to request one.

When You Are Eligible for a Refund

Service Not Yet Started

If you have paid for a service but our CA has not yet commenced work on your case, you are eligible for a full refund. Requests must be made within 48 hours of payment.

Duplicate Payment

If you have been charged twice for the same service due to a technical error, the duplicate charge will be refunded in full within 3-5 business days of identification.

Technical Error at Payment

If your payment was debited but the order was not confirmed due to a gateway or system error, a full refund will be processed automatically within 5-7 business days. Contact us if it does not reflect in your account.

Unable to Deliver Service

In rare cases where we are unable to complete a service due to reasons attributable to our team (e.g., CA unavailability, portal access issues on our end), we will offer a full refund or reschedule at your discretion.

Service Not as Described

If the service delivered materially differs from what was described at the time of purchase, you may raise a dispute within 7 days of service completion. We will review and refund if the claim is substantiated.

When Refunds Are Not Applicable

Service Already Commenced

Once your assigned CA has begun work — reviewed your documents, prepared filings, or filed any application — the service is considered commenced and refunds are not applicable, unless due to our error.

Government Fees and Stamp Duty

Any government fees, stamp duties, DIN/DSC charges, trademark fees, or other statutory fees paid to government portals or third parties are non-refundable, regardless of the outcome.

Document Issues Caused by Client

If a filing is rejected, delayed, or cannot be completed because the client provided incorrect, incomplete, or fraudulent documents, no refund will be applicable. Our professional fee covers the work done, not the government's decision.

Change of Mind After Work Begins

Refunds are not provided if you decide to withdraw from a service after work has commenced, or if you choose to avail the same service from another provider.

Dissatisfaction with Government Outcome

We guarantee professional quality work by qualified CAs, not specific outcomes from government departments (e.g., refund amounts from Income Tax, trademark registration outcome, GST notice resolution). We cannot control government discretion.

Requests Beyond 7 Days

Refund requests raised more than 7 business days after service completion (or 48 hours for "service not started" cases) will not be considered. Please raise any concerns promptly.

How to Raise a Refund Request

Step 1: Email Us

Send an email to support@onlinetaxguru.com with subject line "Refund Request — [Order ID]". Include your registered mobile number, order ID, service name, and reason for the refund request.

Step 2: Review (2 Business Days)

Our team will review your request and verify the eligibility criteria within 2 business days. We may request additional information or speak to your assigned CA to understand the status.

Step 3: Refund Processed (5-7 Business Days)

If your request is approved, the refund will be processed to your original payment method within 5-7 business days. You will receive a confirmation email with the refund reference number.

Important Notes

Refunds are credited to the original payment method (bank account, credit card, UPI). We do not issue cash refunds.
GST (18%) once paid cannot be refunded as it has been remitted to the government. Only the base service fee is refundable.
If a service is partially completed (e.g., CA has done consultation but not filed), a partial refund proportional to uncompleted work may be considered.
Bank processing time for refunds varies — credit cards may take 5-10 working days; UPI and net banking typically reflect within 3-5 working days.

Have a question about your refund?

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